Refund Policy

Last updated 9 August 2026

Why

Everything sold here is a digital product delivered immediately. The moment your payment completes, your licence key is generated and your access is unlocked — it cannot be taken back or un-delivered. By completing a purchase you are asking for immediate delivery and you accept that the sale is final.

Before you buy

Please make sure you have read the following, because they are the most common reasons people change their mind afterwards:

• Check the product page for which game and which features you are actually buying.
• Check that your device and executor are supported.
• Games update often and can temporarily break compatibility. This is normal, and it is not grounds for a refund.
• Using third-party software with an online game carries a risk of your game account being banned. A ban is not grounds for a refund. See the Terms of Service.

If you are unsure about any of that, ask before you pay. We would much rather answer a question in advance than have you buy the wrong thing.

If something is not working

Open a ticket in the OT Hub Discord. Support is how problems get solved here: we will help you get the product working, reset a lock, or fix an access issue. That support is not conditional on anything, and it costs nothing.

Chargebacks

Filing a chargeback instead of contacting support results in permanent termination of your OT Hub account and every licence on it. If you have a problem, talk to us first — it is faster and it keeps your account.

Your legal rights

Nothing on this page removes any right you have under the consumer law of your country that cannot be waived by agreement.

Contact

Questions about this page? Ask in the OT Hub Discord: discord.gg/othub.